Your GSP Plan receipt will include your plan number, labeled as “GSP #. “[2] X Research source Cancelling by phone is your best option if you don’t have your original receipt(s), particularly if you had the foresight to either photocopy/scan them or jot down key information like item number, GSP number, purchase date, and store number. The Geek Squad website also states that you can call them (1-800-433-5778) regarding a lost receipt. [3] X Research source
If the person tries to talk you out of cancelling, remember that he or she is only doing his/her job. Unless you are reconsidering, calmly reiterate that you want to cancel and your decision is final. Note the relevant section of your contract, regarding your right to cancel at any time for any reason, if necessary (Section 10. b. II, page 7 at present). [4] X Research source
For plans already paid in full, you will receive a pro-rated refund for the time remaining on the GSP Plan, minus the amount for any services rendered. For instance, if you cancel after one year of a two-year plan, you will receive half of your payment amount back. If, however, you had a repair done, that can be deducted from your refund. For plans that are paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you happen to be right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.
It may take 60 days for refunds to show up on your credit card. If your card is charged the next month or you do not see a refund in 60 days, you should call back to inquire. Relay the confirmation details as necessary to prove your original cancellation.
Your GSP Plan receipt will include your plan number, labeled as “GSP #. “[6] X Research source If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone. [7] X Research source
Don’t be shocked if the clerk acts surprised or confused, or tries to talk you out of cancelling. Best Buy doesn’t want customers to cancel GSP Plans, and workers who want to keep their bosses happy will try to prevent cancellations as well. Remember, however, that you can cancel at any time for any reason. If you don’t want to tell the clerk why you’re cancelling, you don’t have to. Show him/her the relevant section of your contract document if necessary (Section 10. b. II, page 7 at present). [8] X Research source
For plans already paid in full, you will receive a pro-rated refund for the time remaining on the GSP Plan, minus the amount for any services rendered. For instance, if you cancel after one year of a two-year plan, you will receive half of your payment amount back. If, however, you had a repair done, that can be deducted from your refund. For plans that are paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you happen to be right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.
It may take 60 days for refunds to show up on your credit card.
If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone. [11] X Research source
The body of the letter can be as simple as the following: “Dear Sir or Madam: I would like to cancel my Geek Squad Protection Plan (GSP # 123456789), effective immediately. Please refund any payments due back to me to the credit card you have on file. Feel free to contact me with any questions at the phone number listed above. Thank you. Sincerely, Joe Wikihow. "
AWG / GSP Plans ATTN: Cancellations P. O. Box 9312 Minneapolis, MN 55440-9312
For plans already paid in full, you will receive a pro-rated refund for the time remaining on the GSP Plan, minus the amount for any services rendered. For instance, if you cancel after one year of a two-year plan, you will receive half of your payment amount back. If, however, you had a repair done, that can be deducted from your refund. For plans that are paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you happen to be right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled. You should receive a confirmation letter of cancellation. If your card is charged another monthly payment, any refund due does not appear on your credit card statement within 60 days, or you do not receive a confirmation letter within a reasonable period (perhaps 14 days), contact Geek Squad by phone at 1-800-433-5778.
