Calling is the only way to cancel traditional service. In addition, when calling you may be able to get information about your account that is not available on the internet.

If possible, choose the “Other” option when available. This is the fastest way to reach a human customer support spokesperson.

Keep in mind that DirecTV phone options change often, so you may have a different experience up to the point of contact.

You may have to hold 5 to 10 minutes, depending on when you call. Consider calling during low call volume time, such as between 10:00 AM to 2:00 PM on week days, to reduce the hold time.

Unfortunately, honesty is rarely your best approach when attempting to get customer service to allow you to cancel. Saying that you’re moving to a different country will generally warrant mixed results, as your chosen country may have DirecTV coverage. Implying that you’re leaving to serve in the Peace Corps (or similar), however, is usually enough to render the customer representative’s arguments invalid.

Never be rude to your customer service representative.

You usually have 21 days to return DirecTV’s property. [4] X Research source

Make sure to disconnect all receivers and remotes and collect them together. If you rented any other equipment, like a video recording device or an internet router, you’ll have to disconnect that as well. [5] X Research source

You can get this fee waived if you’re cancelling DirecTV for a family member who passed away.

You may have to do this a few times if they reject your initial payment or send back the equipment. If your DirecTV shipping box doesn’t arrive within five business days, call them back and request another one, making sure to tell them to reset the 21-day clock for your equipment. Otherwise, you may be charged a fee for the equipment.

If you aren’t logged in, enter your email address and password, then click Sign In near the middle of the page. You cannot cancel DirecTV Now from within the DirecTV Now mobile app. [6] X Research source

If the drop-down menu doesn’t appear, click the profile icon.

If you enter your request later than 7:00 PM EST, your request will be processed on the next business day. This means that you’ll be billed for another month of service if you cancel after 7:00 PM EST the day before your subscription is set to renew.

If DirecTV informs you of a rate hike, they may also allow you to cancel your service without a fee. This often occurs in December. Cancel at the end of your contract. If you cancel right before your contract is up, there either won’t be a fee or it will be really small. Most contracts are one or two years long, so pay attention when renewal time comes around.

Ask them how they are doing when they inquire the same of you. Tell them “thank you” when appropriate. Don’t groan, complain, use profanity, or insult the representative.

Read the most important clause to the representative. It reads: “you may be subject to an early cancellation fee if you agreed to a programming agreement with DirecTV. " This clause suggests that they do not have to charge you. [7] X Research source

Inform the supervisor that you enjoy DirecTV’s service and may sign up with them again in the future. If they tell you they can’t waive the fee, ask them to reduce it. Inform the supervisor that the contract was confusingly worded. You can also threaten to contact the Better Business Bureau or the Federal Communications Commission about DIRECTV’s misrepresentation of its service contract, though this should be your last move since it negates any courtesy up to this point. [8] X Research source