While you can also email your cancellation form, or call 800-651-6000 to request your eTools access be cancelled, this online method will save you the most time. However, you should note that your cancellation request can take up to 2 weeks to process.
From the homepage of the Weight Watchers website you can find the login button in the upper right hand corner of your screen. Follow the prompts to login by entering your username and password.
You may be brought to a page that gives you alternative options to cancelling. Just scroll down the page until you see the “Complete cancellation” button and click it.
Fill out all the necessary information to complete the cancellation form. Once you have completed the form look for a notification detailing your Weight Watchers cancellation. You should also receive an email shortly confirming you have cancelled. It also might be a good idea to take screenshots of your computer screen during cancellation for your own records, and just in case you have any issues you may need to dispute. [1] X Research source [2] X Research source
Weight Watchers will refund you for any full, unused weeks that were prepaid on your monthly pass.
Weight Watchers says that the cancelling process via email will typically take 72 hours to go into effect. Look for a confirmation email detailing your cancellation. If you do not receive an confirmation email within one week of filling out the form, you may have to submit another request.
For the quickest results, don’t waste time by waiting for prompts. [4] X Research source [5] X Research source To get a human as fast as possible, press “4” for existing members. Then press “5” followed by “2” to skip the survey and go directly to an actual customer service representative. Be prepared to wait. You may have to wait an average of a half hour before you get connected.
Dealing with people on the phone can be frustrating. But it’s best to remember that in most cases this person is doing her job and probably following a script. Being rude will only make the process more difficult, so it’s best to calmly and firmly state what you want. You’ll also be asked for account and billing information so it’s best to have all of that on hand so you can complete the process as quickly as possible. Make sure that you receive a cancellation number before you hang up.
If you are calling because you have already cancelled your membership make sure to have your cancellation number on hand.
If you find that the program is working for you, but not on your schedule or within your budget, you may not need to cancel completely. Talk to your meeting leader about the OnlinePlus plan, or Personal Coaching as they may cost less. If you want to cancel because you are not succeeding with your weight loss, your leader can try to pinpoint the problem. However, if you know that you want to cancel your Weight Watchers membership, stay firm with your meeting leader and calmly tell her you don’t wish for any other options, you just want to cancel. Note that if you are a Monthly Pass or eTools subscriber, you won’t be able to cancel in person through your leader or meeting staff, and will have to cancel your membership online, via email, or postal mail.
If you can no longer afford to be a member of Weight Watchers, your leader might suggest payment plans that can fit into your budget, or other program options. But remember, this is your money and your body; you have no obligation to pay for something you no longer wish, or are able to participate in.
If you are a member who pays weekly as you attend meetings, and are not enrolled in any online services, all you have to do is let your leader know you are discontinuing your program and stop attending meetings. If you’re a lifetime member who has met your weight goal, you do not pay to attend meetings as long as you maintain your lower weight. However, you still have to attend a monthly weigh-in. During your weigh-in, you can tell your leader that you wish to cancel and that you won’t be attending further weigh-ins.
Cancelling in this method will require you to print out a form that you will have to fill out and mail it to the address listed on the cancellation page. This method will typically take up to two or more weeks to go into effect, and is not the fastest way to cancel your membership.
