For example, if you’ve opened a new bank account that you want to use for your direct deposit, get your bank account numbers and other information and have them handy. You also may need to provide or confirm your Social Security number.
If you haven’t yet set up an account on the Social Security website, you also may want to call the website. When you set up a new account, you’ll have to wait for a temporary password in the mail. This may cause a delay before you can access your account. [3] X Research source
Once you’ve logged into your account, select the “direct deposit” link in your account information to access the settings you want to change.
If you have difficulty typing or seeing information on a computer screen, you may want a trusted friend or family member to help you change this information. If you move, make sure you change your address with Social Security as soon as possible. Even if you still use the same bank account, differences in this information may delay your benefits.
If the page gives you the option to print a confirmation, you may want to do this so you have the confirmation for your records.
If you are deaf or hard of hearing, call the Social Security TTY number at 1-800-325-0778. When you call, make sure you are in a private place where your conversation won’t be overheard by strangers. You will have to provide the representative with your Social Security number.
Take notes during the phone call, including the representative’s name, in case you have any problems later with your direct deposit.
Monitor your bank account and call the helpline again if you don’t receive your benefits.
You can find the waiver form online at https://www. ssa. gov/deposit/EFT%20Waiver%20Form. pdf. You can also request a waiver by calling the Treasury Department at 1-855-290-1545. This is a toll-free call.
If you cannot manage a bank account due to a mental impairment, you may be able to get a waiver. Waivers are also available for people born on or before May 1, 1921. Some areas, typically outside the United States, are so remote and lacking in infrastructure that financial institutions capable of accepting electronic transactions don’t exist.
If you have trouble writing, you can get someone to fill out the form for you. However, you must personally sign the form. Your signature certifies that all the information on the form is complete and accurate to the best of your knowledge.
Before you mail the form, look over it and make sure all sections are complete. If you mail an incomplete form, it won’t be processed.
You can call the Treasury Department at 1-855-290-1545 to find out if your waiver request was received or if it has been granted. Wait at least 2 or 3 weeks after you mail your form before you call.
