Never use household cleaning products, which can ruin the disc. Disc repair products may be sold as “scratch repair” or “CD/DVD repair” products.
If the labeled side is clearly dirty, you can use this same method — but be extremely careful, as wiping the labeled side too vigorously can destroy the data on some game discs. [1] X Research source
Never move the cloth in circles around the disc, as this can damage it.
If there are still problems, try the other methods below. If your other games also won’t run, clean your disc drive.
Since dry cloths can cause scratches, some disc owners prefer to let the disc air-dry for half an hour or more instead.
Using a disc repair buffing wheel or other machine that comes with the disc repair product is highly discouraged, as these can cause damage. [3] X Research source Always check the warnings to make sure the product is safe for your type of disc.
The toothpaste must be in paste form. Don’t use a gel, liquid or powder. For best results, use a toothpaste with baking soda.
Some people report that Brasso metal polish is effective, but this does contain a mild solvent. Use at your own risk.
Always hold the can upright during use, or the propellant material may leak out.
Make sure the cleaner is designed for your type of player, such as a DVD drive or Blu-ray player. Even using a CD drive cleaner on a DVD drive could damage it.
Shut off the device and unplug it. Disassemble the drive using a screwdriver. Some game console faceplates can be removed using pressure from your fingers, but do not apply force unless a guide to your specific model recommends this. [8] X Research source Continue disassembly until the entire, round drive and surrounding areas are visible. Look at the lens. This is a small, glass object. Minor scratches shouldn’t cause problems, but deep scratches could require professional treatment. [9] X Research source More commonly, dust or grime is causing issues, in which case you can clean it: Dampen a cotton or foam swab in 91%+ isopropyl alcohol. Gently wipe the lens. Allow to air dry before reassembling the drive.
