Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Representatives at this number are available 24 hours a day, 7 days a week.
For example, if you spoke to the customer service and the representative was rude and didn’t resolve your issue, you should escalate the issue to a manager. If you tried calling the other numbers and can’t get through, call this number.
This method should be saved for the last resort. If you’re unhappy with boiler and central heating system installation, you can email: installationcomplaints@britishgas. co. uk If you have a complaint about your boiler loan, you can email: Loancomplaints@britishgas. co. uk If you have an issue with an electric vehicle charger installation, you can email: ev@britishgas. co. uk For other complaints, visit https://www. britishgas. co. uk/complaints. html to determine the correct email address or phone number to use.
Type the letter if you have poor handwriting.
Energy ombudsman services will investigate and resolve the issue.
