The representative can look up your information if you don’t know or don’t have your account number. If you don’t have a John Deere account, you can still speak to a representative.
Choosing a specific menu option will allow the representative to be better able to assist you.
You may be placed on hold for a few minutes before you’re able to speak to a representative.
Logging into your account if you have one will allow a customer service representative to have your information when you submit the form.
You will need to be logged into your John Deere account in order to select one of the topics.
You will need to be logged into your John Deere account in order to choose one of the other links in the drop down menu. Choosing a contact link that’s more specific to your issue will help you resolve it quicker. For instance, if you’re having a problem with charges and fees, choosing the “John Deer Financial” link to get assistance specific to that issue.
You do not need to be logged into a John Deere account to access the online contact form under “Other inquiries and feedback. ”
Though many of the fields in the form are optional, filling out the form completely will help a customer service representative be able to better assist you.
If you don’t receive any response after 48 hours, send a follow-up email asking for a response.
Be sure to state your preferred method of communication so they know where to reach you. Address the letter to: John Deere Customer ServicePO Box 5328Madison, WI 53705-0328
John Deere has many franchises and dealers in Canada, and if you purchased your equipment from one of them, you’ll get better assistance by contacting the Canadian office. Address the letter to: John Deere Customer Service3430 Superior CourtOakville, Ontario L6L 0C4Canada
